zh66 Privacy Policy

1. Introduction

This Privacy Policy describes how zh66 ("we", "us", "the platform") collects, uses, stores and shares the personal information of individuals who register an account on zh66.win or otherwise interact with our platform.

zh66 is an online gaming and sports betting platform built for players in Pakistan. As a Pakistan-focused service that handles real-money deposits and withdrawals in PKR, we recognise that trust around personal data matters enormously to our users. This policy is written in plain language so that you can understand exactly what happens with your data — not buried in legal language that requires a degree to decode.

By registering an account on zh66 or continuing to use the platform after this policy has been published or updated, you confirm that you have read and understood how your data will be handled. If you disagree with any part of this policy, please contact us or close your account before continuing to use the platform.

This policy should be read alongside our Terms and Conditions, which set out the broader rules governing your use of zh66.

2. Personal Data We Collect

zh66 collects personal data at different stages of your interaction with the platform. Below is a breakdown of the main categories of data we hold about registered players:

We do not collect any sensitive categories of personal data such as health information, political opinions, religious beliefs or biometric data unless specifically required and consented to for identity verification purposes.

3. How We Collect Your Data

zh66 collects your personal data through the following channels:

• Direct input: When you register an account, complete KYC verification, make a deposit or withdrawal, or contact support, you provide data directly to us.
• Automated collection: When you browse zh66.win or use the zh66 app, technical data such as your IP address, device information and session activity is collected automatically via server logs and cookies.
• Third-party sources: Identity verification providers and payment processors may share verification outcomes and transaction references with us as part of completing your account setup or processing your payments.
• Customer support interactions: Any data you share with us when raising a support query — including account details, transaction references or screenshots — is collected and stored as part of your support history.

4. How We Use Your Personal Data

zh66 uses the personal data it collects for the following purposes:

4.1 Account Setup and Management

Your identity and contact data is used to create and maintain your zh66 account, verify your age and identity, and ensure only the legitimate account holder can access the account and request withdrawals.

4.2 Processing Transactions

Financial data is used to process your PKR deposits via JazzCash, Easypaisa, Raast and Bank Transfer, and to send your winnings to the correct verified payment method when you request a withdrawal. Transaction records are maintained for account reconciliation and dispute resolution.

4.3 Security and Fraud Prevention

Technical data including IP addresses, device identifiers and session patterns is analysed to detect suspicious activity, prevent unauthorised access and identify fraudulent behaviour such as duplicate account creation or bonus abuse. This processing is essential to protecting your account and the integrity of the platform.

4.4 Responsible Gaming

Usage data — including how long you play, which games you access and how your betting patterns change over time — is monitored to support responsible gaming practices. Where patterns suggest a player may need support, zh66 may send an informational message or apply account-level protection measures in accordance with our responsible gaming commitments.

4.5 Platform Improvement

Anonymised and aggregated usage data helps zh66 understand which features are working well, which sports markets Pakistan players are most interested in, which games are popular and where the platform experience could be improved. This processing does not involve personally identifiable data in any form that could be traced back to individual players.

4.6 Marketing Communications

If you have not opted out, zh66 may send you emails or in-app notifications about bonuses, cricket betting events, PSL promotions and other platform updates. These communications are based on your registration data and general platform preferences. You can unsubscribe from marketing at any time without affecting your account access.

5. Sharing Your Personal Data

zh66 does not sell your personal data. We share data only with trusted service partners where it is strictly necessary to operate the platform, and only to the extent required for that specific purpose. Categories of third parties we work with include:

• Payment processors: JazzCash, Easypaisa, Raast and Bank Transfer providers receive the transaction data necessary to process your deposits and withdrawals. These partners process data under their own privacy policies and applicable financial regulations.
• Identity verification providers: Where CNIC verification or enhanced KYC checks are required, an identity verification specialist may process your identity documents to confirm your details. Outcomes are shared with zh66; raw document data is handled by the specialist provider.
• Hosting and infrastructure providers: The technical partners who host the zh66 platform have access to server-level data as part of their infrastructure role. These partners operate under strict data processing agreements.
• Game providers: Third-party game studios (such as Pragmatic Play, Evolution and others) may receive a session token and stake data as part of facilitating game play. They do not receive your full registration profile.
• Legal or regulatory bodies: Where required by applicable law or a legitimate legal process, zh66 may disclose account or transaction data to law enforcement or regulatory authorities. We will notify you of such disclosures where legally permitted to do so.

6. Payment Data and KYC Verification

When you deposit or withdraw funds on zh66 using JazzCash, Easypaisa, Raast or Bank Transfer, your payment account details — such as your registered mobile wallet number or bank account reference — are recorded and linked to your zh66 profile. This is necessary to ensure withdrawals are sent to the correct verified account holder and to prevent fraudulent transfers.

zh66 does not store raw payment credentials such as mobile wallet PINs, bank card numbers or OTPs. Payment transactions are processed by the relevant payment provider through their own secure infrastructure. zh66 receives a transaction confirmation and reference number, not your sensitive payment credentials.

KYC (Know Your Customer) verification may be requested for new accounts or before large withdrawals are processed. This typically involves submitting a copy of your CNIC and a confirmation of your payment method. KYC documents are reviewed by a secure verification process and the outcomes are stored in your zh66 account record. Original documents are handled with strict access controls and are retained only for the period required by our data retention policy.

7. Cookies and Tracking Technologies

zh66 uses cookies and similar technologies on zh66.win and the zh66 mobile app. A cookie is a small text file placed on your device when you visit a website. Cookies help the platform remember your session, maintain your login state and understand how the site is being used.

Types of Cookies zh66 Uses

• Essential cookies: Required for the platform to function. These maintain your login session, remember your language preferences and ensure secure navigation between pages. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as your preferred sports category, display settings and recent games. These improve your experience but are not strictly required for the platform to operate.
• Analytics cookies: Help zh66 understand how players use the platform — which pages are visited most, how long sessions last and which features are used. This data is aggregated and does not identify individual players by name or account number.

zh66 does not use third-party advertising cookies or tracking pixels that share your browsing behaviour with unrelated advertisers. You can manage cookie settings through your browser. Disabling essential cookies will affect your ability to stay logged in and use the platform normally.

8. Data Security

zh66 implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:

• Encrypted data transmission using TLS/SSL protocols between your device and zh66 servers
• Access controls ensuring that only authorised zh66 personnel can access personal data, and only to the extent required for their role
• Regular security reviews of platform infrastructure
• Secure handling of identity documents submitted for KYC verification
• Two-factor authentication options available to all registered accounts

While zh66 takes reasonable steps to protect your data, no online system is completely immune to security risks. You also have a responsibility to protect your account — use a strong, unique password, do not share your login credentials and enable two-factor authentication where available.

If you suspect your zh66 account has been accessed without your authorisation, contact our support team immediately so we can investigate and secure the account.

9. Data Retention

zh66 retains personal data for as long as is necessary for the purposes described in this policy, or as required for operational, security and compliance reasons. Specific retention periods include:

• Account data: Retained for the duration of your account and for a period after closure to allow for dispute resolution and compliance reviews
• Transaction records: Deposit, withdrawal and betting records are retained for a period of several years from the date of the transaction, in line with standard financial record-keeping practice
• KYC documents: Identity verification documents are retained for a defined period from account closure and then securely deleted
• Support communications: Chat and email records are retained for a period sufficient to cover any potential account disputes
• Analytics data: Aggregated, anonymised usage data may be retained indefinitely as it cannot be linked back to individual players

When data is no longer required, it is either securely deleted or anonymised so that it can no longer be linked to you personally.

10. Your Data Rights

As a zh66 account holder, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data zh66 holds about you. We will provide this within a reasonable timeframe.
• Right to rectification: If any of your personal data is inaccurate or out of date, you can ask us to correct it. For some data — such as your registered name — we may request supporting documentation before making changes.
• Right to erasure: You can ask us to delete your personal data where we are no longer required to retain it. Note that we may be unable to fully delete certain records that must be kept for compliance purposes, such as transaction records.
• Right to restriction: In certain circumstances, you can ask us to restrict how we use your data while a query or complaint is being resolved.
• Right to withdraw marketing consent: You can opt out of marketing communications at any time. This does not affect transactional communications related to your account, deposits or withdrawals.

To exercise any of the above rights, contact zh66 support. We will aim to respond to all data rights requests within 30 days.

11. Minors and Under-18 Access

zh66 is strictly an adult platform for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and you believe your child has registered an account on zh66 or submitted personal data to us, please contact support immediately with details so we can close the account and delete the associated data without delay.

Age verification is a mandatory step in the zh66 registration process, and we reserve the right to request CNIC or other proof of age documentation at any stage of the account lifecycle.

12. Changes to This Privacy Policy

zh66 may update this Privacy Policy from time to time to reflect changes in how we collect or use data, changes in applicable law or improvements to our data handling practices. When material changes are made, we will post the updated policy on this page with a revised "last updated" date and notify registered players via email or an in-platform notice.

Continued use of zh66 after the effective date of an updated policy constitutes your acceptance of the changes. We recommend reviewing this page periodically so you are always aware of the current version.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a data concern, please contact the zh66 support team. We aim to respond to all privacy-related queries within a reasonable timeframe.

Contact us at: [email protected]

When contacting us about a data matter, please include your registered account username and a brief description of your request so we can locate your records and respond efficiently.